Terms of Service

These terms are between FillTrust (“we”, “us”) and the organisation using the service (“you”). They apply when you create an account or use the service, and they cover both paid and unpaid use.

If you are agreeing on behalf of a company, you confirm you are authorised to bind it. Our Data Processing Agreement and Privacy Policy form part of this agreement. Where they conflict with these terms on the handling of personal data, the DPA governs.

A subscription to use the service during your subscription term, for your own business purposes. Subject to these terms we grant you a non-exclusive, non-transferable right to access and use it. We do not sell you the software.

Plans and allowances. Starter covers 2 questionnaires per calendar month, counted across everyone on your account and reset on the 1st. Pro has no monthly cap, on the fair-use basis described in fair use. A questionnaire is one uploaded file, however many sheets or questions it contains.

People you invite to answer a single question do not need an account and are not charged for.

Subscriptions are billed monthly in advance through our payment processor and renew automatically until cancelled.

The price shown is the price you pay. No VAT is added, in any country. We trade under the French franchise en base de TVA, so our invoices carry the statement “TVA non applicable, article 293 B du CGI” and no tax is charged on top. If you are a business elsewhere in the EU, give us your VAT number at checkout: the supply is reported, and there is still nothing for you to pay us beyond the price.

Cancelling. You may cancel at any time from your billing settings. Cancellation takes effect at the end of the period you have paid for, and you keep access until then. We do not pro-rate partial months.

Price changes. We may change prices for future renewal periods with at least 30 days' notice by email. If you do not accept a change, cancel before it takes effect.

Non-payment. If a payment fails we will retry and notify you. We may suspend access if an invoice remains unpaid after notice.

Every questionnaire costs us model time to answer, so “no monthly cap” means what a team genuinely sends rather than an unlimited allowance to resell.

If your usage is materially out of line with normal use of the plan we will contact you and discuss it before anything about your account changes. We will not throttle or suspend a paying account over volume without talking to you first.

You agree not to:

• upload content you do not have the right to upload, or that infringes anyone's rights;
• use the service to produce statements you know to be false about your security posture;
• resell, sublicense or provide the service as a bureau to third parties, unless we have agreed that in writing;
• reverse engineer, decompile or attempt to derive the source of the service, except where that right cannot lawfully be excluded;
• probe, scan or test the security of the service other than through a disclosure to security@filltrust.com;
• use it to build or train a competing product; or
• interfere with the service or with other customers' use of it.

You own your content. The documents you upload, the questionnaires you upload, and the answers produced from them are yours. You grant us only the licence needed to run the service for you: to store, process and transmit that content in order to produce and return answers.

That licence is narrow on purpose. We do not use your content to train models, to improve the service for other customers, or for any purpose other than answering your questionnaires. We do not grant ourselves a licence to your content that survives your account.

We own the service. The software, the interface and everything we develop remain ours, including any improvements we make that are not derived from your content. Feedback you send us we may use freely, without obligation.

You warrant that you have the rights to the content you upload and that our processing of it as described will not infringe anyone else's rights.

The service drafts; you approve. Answers are produced by a language model from the documents you provide. They are drafts for you to review, and nothing is sent to anyone on your behalf: the completed file leaves only when you download it.

You are responsible for what you send. A security questionnaire is a representation you make to your customer. We require you to review answers before use, and we grade every answer by what your documents support so that review is possible. Answers your documents do not support are left blank and flagged rather than filled.

We do not warrant that output is accurate or complete. Models can produce text that reads well and is wrong. The citation shown with each answer exists so you can check it, and checking it is your responsibility, not an optional step.

Model providers and the terms under which we call them are listed in our sub-processor list and described in the Privacy Policy.

We aim to keep the service available and monitor it continuously, but we do not offer a contractual uptime commitment on the standard plans. We may perform maintenance, and we will avoid doing it in a way that interrupts a run in progress where we reasonably can.

Support is by email at help@filltrust.com. We answer every message, normally within one working day.

If you need a service level agreement with defined targets and remedies, that is an Enterprise arrangement: tell us what you need.

We warrant that we will provide the service with reasonable skill and care, and that we will not materially reduce its core functionality during a paid term.

Otherwise, and to the extent the law allows, the service is provided “as is” and we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted or error free, or that answers will be accurate.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Subject to the paragraph above, neither party is liable for indirect, incidental, special or consequential loss, or for loss of profit, revenue, goodwill or anticipated savings, however arising.

Each party's total aggregate liability arising out of or in connection with this agreement is limited to the fees you paid in the twelve months before the event giving rise to the claim.

This limit reflects the price of the service. If you need a higher cap it is available as an Enterprise arrangement and priced accordingly.

We will defend you against a third-party claim that the service, used as permitted, infringes that party's intellectual property rights, and will pay damages finally awarded, provided you notify us promptly and let us control the defence.

You will defend us against a third-party claim arising from content you uploaded, or from your use of the service in breach of these terms, on the same conditions.

You may terminate at any time by cancelling and closing your account.

We may suspend or terminate for material breach that is not remedied within 14 days of notice, for non-payment after notice, or immediately where continued use would expose us or another customer to material risk or legal liability. We will tell you why.

On termination you may export your data before the account closes. Closure deletes your documents, questionnaires and records as described in the Privacy Policy. The sections on your content and ours, fees already due, warranties, liability, indemnities and governing law survive.

If we discontinue the service we will give at least 60 days' notice and refund any prepaid fees for the period after it stops.

We develop the product continuously and may change features. We will not materially reduce core functionality during a paid term without notice and the option to cancel.

We may amend these terms. For a material change we give at least 30 days' notice by email, and continuing to use the service after it takes effect is acceptance. If you do not accept it, cancel before the effective date and we will refund the unused part of your term.

This agreement is governed by the laws of France, and the parties submit to the exclusive jurisdiction of the courts of Paris, France.

Neither party may assign this agreement without the other's consent, except to a successor of substantially all of its business on notice. Neither party is liable for failure to perform caused by events outside its reasonable control.

If a provision is held unenforceable the rest remains in force. A failure to enforce a right is not a waiver of it. These terms, together with the DPA and the Privacy Policy, are the entire agreement between us on this subject and replace anything said beforehand.

Questions about these terms: legal@filltrust.com.